---

ThaiProMax provides digital services where processing costs are incurred the moment you submit a request, and credits are deducted based on actual usage at that instant. Because of this, we operate a no-refund policy in all cases. Please read the details below in full before making any payment.

1. General principle

• Monthly and annual plans: once payment succeeds it is final. We do not refund the current cycle or any cycle paid in advance, and we do not issue pro-rated refunds when you cancel mid-cycle.
• Global Credits: once a top-up completes, credits cannot be converted back to cash under any circumstances, whether already spent or still sitting in your balance.
• Credits already spent on actual usage: these are not returned regardless of whether you were happy with the result, because the processing cost was incurred the moment the request ran.

2. When something goes wrong on our side

Although we do not refund in cash, if the problem was caused by a fault on our side we will restore the equivalent value as credits in your account, in the following cases:

1. You were charged, or had credits deducted, more than once for the same transaction.
2. Credits were deducted but no result was delivered at all because of a system failure.
3. You were billed at a rate different from the one we published.

Please report it within 30 days of the transaction, including the date, time, and which service you used, so that we can check the usage records.

3. What you can do instead

• Try the free plan first: every account can use the free plan without paying. We recommend trying it until you are confident the service fits your needs before subscribing or buying credits.
• Cancel at any time: you can cancel your plan immediately so you are not charged for the next cycle, and you keep full access until the end of the current billing period (see our Cancellation Policy).
• Credits never expire: any remaining credits stay usable even after you cancel your subscription.

4. Your rights under the law

This policy applies to the fullest extent permitted by law and does not affect the rights you have under applicable consumer protection law — for example where a payment was made fraudulently by someone else, or where the law specifically requires a refund.